Terms and Conditions

Acceptance and who we are

These Terms and Conditions ("Terms") govern your use of movesco.in and the purchase of professional services from MovesEdu Immigration Pvt. Ltd. ("MovesEdu", "we"), a private limited company registered in India, registered office [Registered office address — to be confirmed], Chandigarh, India; email [legal@movesco.in — to be confirmed]. By using this website or engaging our services, you accept these Terms. If you do not agree, please do not use the website or services.

Website purpose — information, not advice

movesco.in provides general information about Australian and Canadian permanent-residency programs, skills assessments and our services. Website content — including calculators, checklists, fee tables and eligibility indicators — is general information only, may become outdated as rules change, and is not personalised professional advice.

No consultant-client relationship is created by reading this website, using its tools, or submitting an enquiry form. A consultant-client relationship begins only after written acceptance of a service agreement, completion of required onboarding, and payment under that agreement.

Eligibility to use the website and services

You must be at least 18 years old and legally capable of entering into a contract to purchase our services. By engaging us you confirm the information you provide is accurate and that you are acting for yourself or with lawful authority for the person whose information you submit.

Our services and their limits

MovesEdu provides consultation, eligibility assessment, pathway strategy, documentation guidance, skills-assessment support and application-support services for Australia and Canada PR. Preliminary assessments and free consultations are indicative opinions based on the information you provide and current published criteria — they are not a promise of eligibility or outcome.

Where the law of Australia or Canada requires a registered practitioner, the relevant work is handled in association with a MARA-registered agent or licensed RCIC, identified to you before lodgement.

Your responsibilities

• •Provide accurate, complete and timely information and genuine, unaltered documents.
• •Tell us promptly about anything material to your case — refusals, criminal history, health issues, changes in employment or family circumstances.
• •Respond to requests for information or documents within the timelines communicated.
• •Only submit another person’s information or documents with their consent or lawful authority.
• •Pay invoices when due under your service agreement.

Fraudulent, altered or misleading documents are strictly prohibited. If we discover them, we may terminate the engagement immediately without refund of fees for work performed, and applicable authorities may impose their own serious consequences (including bans).

Service agreements, fees and payment

Each engagement is defined by a written service agreement and quotation setting out scope, staged professional fees, and payment milestones. Invoices are payable by the due date stated. Government, embassy, assessing-authority and other third-party charges are separate from our fees, payable to those bodies, and governed by their rules — see our Refund & Cancellation Policy for how each fee type is treated.

We may suspend work on a file with unpaid overdue invoices after written notice.

Appointments and communication

Consultations may be rescheduled or cancelled with reasonable notice ([X hours — to be confirmed]). By providing your email and phone/WhatsApp details you consent to receiving service communications electronically; electronic records of these communications form part of your case file.

No guarantee of outcomes

Decisions on visas, invitations, nominations, skills assessments, admissions and processing times rest exclusively with the relevant authorities — the Department of Home Affairs (Australia), IRCC (Canada), state/provincial programs and assessing bodies. Laws, occupation lists, quotas and program rules change without notice, and authorities exercise discretion in individual cases.

• •We do not guarantee visa approval or grant.
• •We do not guarantee invitations, nominations or assessment outcomes.
• •We do not guarantee employment, sponsorship or admission.
• •We do not guarantee government processing times.

Suspension and termination

We may suspend or terminate services, after written notice where practicable, for: non-payment of due invoices; submission of fraudulent or misleading information or documents; abusive or unlawful conduct toward our staff; or material non-cooperation that prevents us performing the engagement. On termination, fees for work performed remain payable, and any refundable balance is handled under the Refund & Cancellation Policy. You may terminate as described in that policy.

Intellectual property and acceptable use

All website content — text, design, graphics, tools and layout — belongs to MovesEdu or its licensors. You may view and print pages for personal, non-commercial use; you may not copy, scrape, republish or commercially exploit the content without written permission.

You must not misuse the website: no attempts to breach security, no automated bulk access, no uploading of malicious code, and no use of the site for unlawful purposes.

Third-party websites and providers

The website links to government portals, assessing authorities, payment processors and other external services. Those sites have their own terms and privacy practices; we are not responsible for their content, availability or decisions.

Privacy and confidentiality

Our handling of your personal information is governed by our Privacy Policy, which forms part of these Terms. We keep client case information confidential, disclosing it only as described there or as required by law.

Website accuracy and availability

We work to keep website information current, but immigration rules change frequently and content may lag official announcements. Always confirm current criteria with official sources or through a consultation before acting. We do not warrant uninterrupted or error-free website availability.

Limitation of liability

To the extent permitted by applicable law: MovesEdu is not liable for decisions of immigration authorities or assessing bodies, changes in law or policy, or losses arising from inaccurate or incomplete information you provide; and our aggregate liability for claims arising from an engagement is limited to the professional fees you paid to us for that engagement.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law, including under the Consumer Protection Act, 2019, or liability for fraud.

Indemnity

To the extent legally enforceable, you agree to indemnify MovesEdu against losses arising directly from your submission of fraudulent, altered or misleading documents or information, or your unlawful use of the website. This indemnity does not apply to losses caused by our own negligence or default.

Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control — natural disasters, war, epidemics, government actions, internet or utility failures, or sudden closure/suspension of immigration programs. Obligations resume when the event ends; fees for work performed remain payable.

Complaints, governing law and jurisdiction

Complaints should first be raised with your case coordinator, then escalated in writing to firm leadership via our contact page; we respond within [X business days — to be confirmed]. These Terms are governed by the laws of India, and subject to applicable consumer-law rights, the courts at [City, State — to be confirmed, e.g. Chandigarh] have jurisdiction.

General provisions

• •Severability — if any provision is held unenforceable, the remainder continues in effect.
• •Waiver — failure to enforce a provision is not a waiver of it.
• •Assignment — you may not assign your agreement without our written consent; we may assign to a successor of our business with notice.
• •Amendments — we may update these Terms; the "Last updated" date reflects the current version, and material changes will be highlighted on this page.
• •Entire agreement — these Terms, the Privacy Policy, the Refund & Cancellation Policy and your signed service agreement together form the entire agreement between you and MovesEdu regarding the services.